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CANCELLATION & REFUND POLICY indianartsshop.com

We want you to have an absolutely amazing shopping experience at IndianArtsShop.com. That's why we love to get it right every time you trust us with your purchase.
We assure you that all products sold on our website are brand new and 100% genuine and original. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Easy to Replace policy has got you covered. In case you have placed a wrong order, our Easy to Cancel policy takes care of that.

Easy to Replace Policy:
If you have received an item which is :
  • Defective
  • Damaged or
  • Not as described on the website;
you may request for a replacement or refund (see Refund Policy) at no extra cost. Replacement is subject to availability of the product. If the product is out of stock, you will receive a full refund within 30 business days from the date of exchange request received.

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. Normally, a replaced item is dispatched within 2-3 business days after receipt of the request from a customer.

Note: Replacements are allowed only within 48 hours of receipt of the product at the shipping location.
  • Products/ Items should be UNUSED
  • Products should be returned in their original packaging along with the original price tags, labels(if any) and invoices
  • It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
Please contact our customer care (Email or Phone) to assist with you the same.

Easy to Cancel Policy:
You may cancel your order in case you feel you have ordered a different product by mistake or a product was wrongfully added to your cart.

Note:
You can cancel your order only if the same has not been shipped from our premises. Your entire order amount will be refunded (see Refund policy). Unfortunately, an order cannot be cancelled if it has been shipped or delivered to the customer unless it is covered in Easy to Replace Policy (as above).

Please contact our customer care (Email or Phone) to assist with you the same.

Refund Policy:
Once you request the cancellation of your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email/phone. All Refunds arising out of Easy to cancel or Easy to Replace Policy will be issued through the same transaction method used in the original purchase.
  • Orders paid for through credit / debit card will be refunded back to the credit/ debit card
  • Orders paid for through net banking accounts will be credited back to the bank account
  • Orders paid for through COD (Cash on Delivery) will be refunded in form of cash
Customer needs to follow up with their respective bank / card issuer post completion of refunds process by IndianArtsShop.com, to check on reflection of funds in their account.

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